By Robert Heinrich
Business methods and data structures at the same time impact one another in non-trivial methods. often, procedures are designed with out taking the structures’ effect into consideration, and vice versa. lacking alignment at design-time ends up in caliber difficulties at run-time. Robert Heinrich supplies examples from study and perform for an built-in layout of strategy and approach caliber. a high quality reference-model characterizes strategy caliber and a strategy notation is prolonged to operationalize the version. Simulation is a robust potential to foretell the mutual caliber influence, to match layout possible choices, and to make sure them opposed to requisites. the writer describes simulation methods and discusses attention-grabbing insights on their program in practice.
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Extra resources for Aligning Business Processes and Information Systems: New Approaches to Continuous Quality Engineering
4. 5. 6. 7, the contributions of the chapter are summarized and future work is discussed. 1 Foundation In the past decades, many experts have tried to make the term quality in an organizational context tangible. , Paech, B. Deﬁning the Quality of Business Processes, In: Engels, G. et al. ), Modellierung 2010, LNI Vol. P-161, pp. 133–148, GI, 2010. , Bergh, B. Developing a Process Quality Improvement Questionnaire – A Case Study on Writing Discharge Letters, In: Daniel, F. et al. ), BPM 2011 Workshops, Part II, LNBIP 100, pp.
Thus, the following research questions (RQ) were used. RQ1: How much eﬀort is necessary to develop a questionnaire based on the BPQRM? The eﬀort is measured in person hours. Because the eﬀort is unknown prior to the study, the hypothesis regarding RQ1 is that the eﬀort required is adequate in the opinion of the ZIM experts. RQ2: Are the questions adequate to identify BP quality problems? The questions are considered as adequate, if the ZIM experts assess the identiﬁed problems as useful input for BP improvement.
4 Actor Characteristics Human actors perform the activities of a BP. The quality of a BP depends on the availability and competency of those who perform it. According to [Caetano et al. (2007)], competencies classify actors with respect to their ability of performing activities in a speciﬁc environment. An actor’s competency comprises several factors, such as knowledge and skills [Caetano et al. (2007), Harzallah & Lecrere (2002), McClelland (1973)]. Next, the characteristics of the BP component actor are listed.
Aligning Business Processes and Information Systems: New Approaches to Continuous Quality Engineering by Robert Heinrich